REFUND POLICY
Fair and Transparent Refunds
At MDPlix, we strive to provide excellent service and value. If you're not satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.
Refunds made simple.
At MDPlix, we believe in building trust, not barriers. Our transparent refund policy is designed to give you complete peace of mind.
30-Day Window
Full refunds available within 30 days of purchase. Explore MDPlix at your own pace.
Read policy details →Secure Process
Bank-level encryption protects your payment and refund data at all times.
Security standards →No Questions Asked
Automated and hassle-free refunds with instant approval for eligible requests.
How it works →Our Refund Terms
Transparency is key to our partnership. Below are the detailed terms regarding refunds, cancellations, and disputes.
✓1. Eligibility for Refunds⌄
You are eligible for a refund if:
- Refund requested within 30 days of purchase
- Usage is less than 10% of allocated service quota
- Service not working as advertised due to technical issues
- Significant downtime or service interruptions
- Dissatisfaction after reasonable usage
⛔2. Non-Refundable Items⌄
- Completed custom development work
- Third-party integrations or add-ons
- Conducted training sessions
- Completed data migration services
- Usage beyond 10% of allocated quota
- Refunds requested after 30 days
⇄3. Refund Process⌄
- Contact support at [email protected] or +91 9892112278
- Provide account details and refund reason
- Review completed within 2–3 business days
- Approved refunds processed in 5–7 business days
- Confirmation sent once completed
⏱4. Refund Timeline⌄
- Request Review: 2–3 business days
- Refund Processing: 5–7 business days
- Bank Processing: 3–5 business days
Most refunds complete within 10–15 business days.
%5. Partial Refunds⌄
- Usage between 10%–50%
- Partially functional services
- Partially completed custom work
- Minor technical issues
- Calculated based on usage and quality
💳6. Refund Methods⌄
- Credit/Debit Cards → Original card
- Bank Transfers → Original bank account
- Digital Wallets → Original wallet
- UPI → Original UPI ID
⚖7. Dispute Resolution⌄
- Appeal with additional documentation
- Management review for escalated cases
- Alternative solutions such as service credits
- Handled under Indian consumer protection laws
☎8. Contact for Refunds⌄
Important Notes
- All refund requests must be submitted within 30 days of purchase
- Refunds are processed in the original currency and payment method
- Processing fees may apply for certain payment methods
- Refund eligibility is subject to our terms of service
- We reserve the right to refuse refunds for abuse or fraudulent activity
Still have questions?
Our support team is available 24/7 to assist you with any refund inquiries.
Contact Support